Refund policy
Return / Exchange / Refund Policy
At BIJOU, your safety and satisfaction come first. Due to the nature of our products and for hygienic reasons, we do not accept returns or exchanges on earrings or piercings. This policy protects the integrity and safety of every piece we deliver.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 days of delivery. Include the following:
- Your receipt
- A clear photo of the damaged or defective item
- A brief description of the issue
Once verified, we'll offer a replacement based on the circumstances.